People talk—it’s what we do. Now that “talk” can go all over the world via the Internet in a matter of seconds, it’s important to monitor what people are saying about you and your business. Without some kind of reputation management mechanism in place, you chance losing untold business and both new and old customers. With one scathing review, your brand can suffer irreparable damage, and yet by paying attention, you have the opportunity to respond and mitigate when necessary.
Do you know what people say about your business?
We can help you maintain your good name with monitoring and resolution services to keep things on the upside. If you work with us, we will:
- Monitor reviews and mentions across the web and help you manage your online reputation
- Receive alerts when a review is submitted on any major review site
- Help generate positive reviews
- Listen for “mentions” from news sites, blogs and social networks
- Respond to negative reviews and mentions
- Provide monthly reports that track your reputation and how it’s faring over time, giving you feedback on areas in which you excel and those which need work
- Provide a client dashboard so you can see how you’re doing at any time
An Ear to the Ground
We have the ability to “hear” just about anything said about your business, anywhere. Our reputation management services retrieve ratings and comments from the biggest review sites (Yelp!, Facebook, TripAdvisor, Angie’s List, etc.), as well as dozens of industry-specific sources. If feedback is positive, we can broadcast those reviews through your social media sites if we are managing them for you, getting the most mileage out of positive ratings.
Turn that Frown Upside Down
We handle negative responses too. We spot them and write a response, which we send to your for approval. We then post it to demonstrate your interest and willingness to remedy the situation. An apology coupled with a sincere effort to make things right can turn a negative review into a positive experience for a customer and become the basis of a continuing business relationship. People talk, and they really appreciate it when someone listens and responds.
At Last, Your Very Own Widget!
We can install a widget to enable visitors and customers to write online reviews on your website. We set it so that positive responses are posted immediately, while those that are not-so-positive are held back until we have a chance to check them out, obtain your approval on a proposed response, and get things rolling to make everything right again.
Strengthen Your Online Presence with Accurate Listings
We will manage and help you boost your visibility with online directory listings to increase local search rankings. With hundreds of directory listings sites out there, it’s important that your listings are accurate and kept up-to-date.
How does your business stack up? Find out with a Free Business Snapshot report.